General Terms and Conditions SATS

Applies from  13.12.2018.

1. General

The following terms and conditions are applicable between the person ("Member") is named in the agreement ("Member Agreement") and SATS. These terms and conditions are an integral part of the Member Agreement. In addition to the Member Agreement, the member shall also be bound by specific terms and conditions that may, at any time, apply to other services and offers. These terms and conditions are available on our website.

2. SATS membership

2.1. SATS membership can be taken out by persons over the age of 18 who:

2.1.1. Have a generally good health condition where, in the opinion of SATS, there is no obvious risk to the person's health and/or injury.

2.1.2. Do not have any outstanding debt associated with a previous SATS membership.

2.1.3. Have not previously been banned from another SATS centre.

2.1.4. Have not behaved negligently in connection with a previous SATS membership.

2.2. Persons under the age of 18 may take out a SATS membership, providing that a parent or guardian is included in the Agreement. The parent or guardian shall be legally responsible for membership and shall be held liable for all payments associated with membership.

2.3. The Member shall be issued with a SATS membership card. The membership card shall remain the possession of SATS and shall be used personally by the Member. The Card may not be transferred or loaned to a third party. Upon the termination of membership, the Member shall, without giving reasons, destroy the membership card.

2.4. At enrolment, a photo of the Member shall be taken.

2.5. Membership shall be valid from the start date specified in the Member Agreement. 

2.6. Membership in SATS shall be subject to ongoing Agreement conditions, regardless of the mandatory agreement period. Membership shall therefore continue after expiry of the agreed mandatory agreement period up to time membership is terminated in accordance with chapter 7.

2.7. Membership is personal and cannot be transferred or used by anyone other than the member.

2.8. Membership shall give the member the right to train in any SATS centre as specified in the Member Agreement. Moreover, the Member shall have the right to make use of the available offers according to the applicable terms and conditions.

2.9. Membership applicable to SATS, terms and additional services with corresponding descriptions and prices, shall appear on our website.

2.10. Upgrading membership: The Member can upgrade his or her membership at any time, in order to make use of multiple centres, concepts and additional services in accordance with SATS' offers applicable at any time. Upgrades shall comes into force with immediate effect.

2.11. Downgrading membership: The Member can downgrade his or her membership at any time, in order to reduce access to centres, concepts and additional services. Downgrades take effect after expiry of the following month.

2.12. When changing membership, Members who holds a membership that SATS no longer offers, shall be transferred to SATS' membership structure applicable at the relevant time.

2.13. Where the number of participants or access is limited, SATS will not always be able to guarantee space will be available on the training activities etc.

2.14. SATS will, as far as possible, adapt its offer and opening hours at the available training centres in accordance with members' wishes and behaviour. The relevant fitness centre will sometimes be closed or offer a reduced service in connection with, for example, holidays, maintenance work and Force Majeure (as defined in Item 9.1).

2.15. Camera surveillance shall be carried out at SATS' fitness centres.

2.16. Discount schemes

2.16.1. Student

Students shall be offered the discount rate applicable at the relevant time when taking out membership. The student discount requires the person, at the time of registration and then subsequently on an annual basis, to provide valid student documentation. The student discount shall applies up to 30 years of age. When the Member reaches the age of 31, the right to a student discount shall be terminated, regardless of whether the Member is still in possession of valid student documentation. When the terms and conditions for the student discount are no longer met, the monthly membership fee shall increase to the list price. Membership shall then run until further notice or until the Member actively applies his or her right of termination.

2.16.2. Business

2.16.2.1. Ordinary Business Agreement

Members who are registered on the basis of an Ordinary Business Agreement shall have the right to the discounted price in accordance with the specific agreement between SATS and the relevant Enterprise, insofar as the Member is employed in the Enterprise. The Member shall undertake to notify SATS if the Member's working conditions cease to apply. If the Ordinary Business Agreement terms and conditions are no longer relevant, the monthly membership fee shall increase to the list price. Membership shall then run until further notice or until the Member actively applies his or her right of termination.

2.16.2.2. Subsidised Business Agreement

Members who are registered on the basis of an Subsidised Business Agreement shall have the right to the discounted price in accordance with the specific agreement between SATS and the relevant Enterprise, insofar as the Member is employed in the Enterprise. The Enterprise shall undertake to notify SATS if the member's working conditions cease to apply. After receipt of the notification, within one (1) month, SATS shall undertake to inform the Member, in writing, that the terms and conditions for a Subsidised Business Agreement are no longer being met, whereafter the Member shall become the new invoice recipient for the monthly membership fee. At the same time, the membership fee shall be increased to the list price. Membership shall then run until further notice or until the Member actively applies his or her right of termination.

2.16.3. Senior citizens

Persons aged 65 or over shall be offered the relevant discount rate when taking out membership.

2.16.4. Membership for persons under 18 years of age

2.16.4.1. Persons 12-14 years of age

Persons from 12 to 14 years of age shall be offered to relevant discount rate when taking out membership. From the age of 15, the monthly membership fee shall increase in accordance with the terms and conditions that apply for members of 15-17 years of age, in accordance with Item 2.16.4.2.

2.16.4.2. Persons 15-17 years of age

Persons from 15 to 17 years of age shall be offered to relevant discount rate when taking out membership. From the age of 18, the monthly membership fee shall increase to the list price. Membership shall then run until further notice or until the Member actively applies his or her right of termination.

3. Membership payment

3.1. The Member shall pay a monthly membership fee and any other fees in accordance with SATS' applicable prices.  The same shall apply to the parent or guardian or to other persons who have undertaken legal responsibility for the membership in accordance with the Member Agreement.

3.2. The monthly membership fee shall fall due at the agreed time on an ongoing basis and, in rare cases, at start-up, where specific terms and conditions shall apply. The Member shall be responsible for ensuring that the membership fee is payable on the due date.

3.3. When using an automatic payment service, the Member shall be responsible for establishing the necessary agreement with his or her bank in respect of the automatic payment of the monthly membership fee to SATS. Member must at all times ensure that the specified amount limit covers the invoice amount, and that the payment is performed by the due date.

3.4. If the member does not pay by the due date, a collection notification shall be issued stipulating the new due date. In the event of delayed payment, SATS shall have the right to claim costs and interest in accordance with the Norwegian Debt Collection Act, the Norwegian Overdue Payments Interest Act and other applicable legislation.

3.5. If the member has otherwise infringed a payment requirement and receives a payment reminder, debt collection notification or debt collection demand from an external debt collection agency, the payment information stipulated in the invoice from the external debt collection agency shall used for payment.

3.6. The Member shall have a price guarantee in respect of his or her monthly membership fee for the period of the Agreement. SATS shall not be able to apply any change to the membership fee until after expiry of the Agreement period, unless the Member wishes to make changes to the existing membership himself or herself. In cases where the Member has a special discount arrangement with SATS and the discount arrangement ceases to be valid at a time when the Member is still subject to the Agreement, SATS shall have the unilateral right to increase the monthly membership fee to the list price.

3.7. The Member shall not a pay monthly membership fee if:
3.7.1. The membership is frozen in accordance with Chapter 7.
3.7.2. SATS has terminated the Member Agreement with immediate effect in accordance with Item 7.7.
3.7.3. If the fitness centre the Member usually uses is not available for training and if, in the assessment of SATS, no other fitness centre is available in reasonable proximity thereto.

4. Responsibility of the Member

4.1. The Member shall undertake to:

4.1.1. Familiarise himself or herself with SATS' Safety Rules and Rules of Conduct (general) and other Safety Rules and Rules of Conduct (child care), which are available on our website.

4.1.2. Not to use drugs in accordance with Anti-doping Danmark's relevant applicable guidelines for fitness centres. Use of drugs is a criminal offence in accordance with applicable law, and any use thereof shall be reported to the police. SATS shall be able carry out random drug tests in collaboration with Anti-Doping Danmark. Members attending one of SATS' fitness centres while such a test is in progress, shall undertake, on request, to submit to the drug test under the supervision of Anti-Doping Danmark. The drug test shall be carried out in accordance with the procedure described in a specific document which shall be made available to the Member.

4.1.3. Inform SATS of any change to contact information/payment information, including change of name, address, email address, phone number, account number and other relevant information. Notification shall be given without undue delay.

4.1.4. Inform SATS of conditions which mean that the Member no longer has the right to the relevant discount scheme. Notification shall be given without undue delay.

4.1.5. Register their membership card on arrival before the Member uses a SATS centre. SATS shall be able to require the Member to present credentials.

4.2. SATS shall be notified of the loss of a membership card as soon as possible. SATS shall then block the card and issue a new membership card. When issued a new membership card, the Member undertakes to pay a fee to SATS in accordance with the relevant prices.

4.3. The Member shall be responsible for storing the membership card in such a way that it will not be misused by others. SATS shall be notified of suspected misuse as soon as possible .

4.4. The Member is given access to SATS' digital services through his or her personal profile. The Member must not give other people access to these services by the sharing his or her login information etc.

5. Personal information, marketing and communications

5.1. SATS shall, at all times, treat the Member's personal information in accordance with our privacy statement and applicable law.

5.2. The Member shall agree that SATS and other companies that are part of the same Group, can register, save and use information on the Member (name, national identification number, address, email address, phone number, photograph, payment information and similar) and on the Member's use of SATS' services, in order to manage and maintain membership, including information about services from SATS. The data processing coordinator responsible for information shall be SATS' deputy CEO.
The Member shall agree that SATS can save training history in order to be able to monitor the Member's activity and facilitate the Member's training. The Member can also add his or her own training history which will be stored in a similar way. In this regard, training history shall reveal information on the number of visits to different training centres, which training sessions the Member has attended, whether the Member has pre-ordered a place on a group training session or other activity, and whether the Member has cancelled his or her attendance in the session.

5.3. The Member shall have the right to privacy with regard to his or her training history and may request to have this deleted. SATS shall confirm receipt of the notification in respect of the deletion.

5.4. In accordance with Item 2.15, camera surveillance shall be carried out at SATS' fitness centres. The purpose of the surveillance is to prevent/investigate crimes and provide a safe and secure environment for all members. Camera surveillance and the processing of information thereby obtained shall be carried out in accordance with the relevant legislation.

5.5. The provision of information to outside persons shall not take place without the Member's written consent, unless this provision is imposed pursuant to the law or is part of payment collections, insurance claims or accounting.

5.6. By entering into the Member Agreement, consent is obtained from the Member that SATS can use any form of communication with the Member, including electronic communications (email, SMS, MMS etc.), to inform the Member about and/or promote its offers, in accordance with Article 10 of the Norwegian Marketing Act. The Member may withdraw his or her consent to receive marketing calls by contacting SATS. The Member can manage marketing preferences himself or herself based on consent via "My pages". The Member may not refuse to receive communications in respect of a change to the Member Agreement, initial inquiries regarding training safety (PT start) or other important information associated with membership.

5.7. The consent from the Member, regarding the items stipulated above, shall be valid as long as the Member Agreement is applicable and for a period of six (6) months after termination of the Member Agreement. Amongst other things, this is to be able to give the Member the benefits of having been a member of SATS.

5.8. General information from SATS about membership will primarily be sent to the email address or physical address provided by the Member.

6. Membership freeze

6.1. The Member can apply to freeze his or her SATS membership. "Freeze" means temporarily stopping membership for a time-limited period.

6.2. The applicable terms and conditions for freezing membership shall be available on our website  at all times.

6.3. Your membership can be frozen in the reception in one of our centers.

6.4. In cases where the Member is subject to a mandatory agreement period, this may be extended by the number of months specified in the granted freeze period.

6.5. SATS shall not require the Member to pay a membership fee in the granted freeze period in accordance with Item 3.7.1. Payment-free periods and freeze periods shall not necessarily coincide for invoicing reasons.

6.6. At the expiry of the freeze period, membership shall continue on the terms laid down in the Member Agreement.

6.7. When required for a recurring membership freeze, the Member must submit another freeze period himself or herself in the reception in one of our centers

6.8. By the granting a membership freeze, SATS may require the Member to pay a reasonable administration charge in accordance with SATS' relevant prices.

7. Termination and modification of the Member Agreement

7.1. The Member shall have the right to terminate the Member Agreement (right of cancellation) by submitting a written notice to SATS within two (2) weeks of the signing of the Member Agreement, cf. the Consumer Contracts Act, Chapter 4. This shall only apply if the membership is entered into outside a SATS centre.

7.2. Membership may be terminated at any time but a minimum mandatory agreement period shall apply. After expiry of the mandatory agreement period, membership shall be regulated by ongoing agreement conditions in accordance with Item 2.6. The termination period shall be one (1) month, and the termination will take effect after expiry of the following month.

7.2.1. For the downgrading of additional services, a termination period of one (1) month shall apply. Downgrades shall take effect after expiry of the following month in accordance with Item 2.11.

7.3. When terminating membership, email, contact form, letter or telephone shall be used. Alternatively, the Member or the parent or guardian may attend a SATS centre in person. Within two (2) weeks of receipt of notice of termination, SATS shall  confirm, via email or letter, that this has been registered. The Member himself or herself must be able to document that termination has taken place.

7.4. In certain situations, the Member can apply to terminate the membership even if the mandatory agreement period has not expired. In this case, the Member must be able to document that particular unforeseen circumstances have occurred which were beyond the Member's control. Furthermore, the specified circumstances must be the reason that the Member will be prevented from using his or her membership. An application for termination must be submitted in writing and sent to SATS without undue delay after the circumstance(s) has/have occurred. SATS shall process the application within a reasonable time and no later than within three (3) weeks after receipt.

7.5. If SATS and the Member jointly consider that the training constitutes a significant risk of deterioration in respect of the Member's health, the  Member Agreement shall be concluded. SATS may require a written statement from a healthcare provider confirming it is responsible for stating that the Member is able to train at SATS. In the event of termination, the Member shall be reimbursed any pre-paid portion of the member fee.

7.6. SATS shall have the right to make changes to membership fees and other fees and terms and conditions.

7.6.1. When changing membership fees, SATS reserves the right to an annual price adjustment in respect of ongoing agreements based on the consumer price index, without prior notification. In the event of other price changes, SATS shall provide at least one (1) month's advance notice by email/SMS. The price change shall take effect one (1) month after the notification has been sent, calculated from the first month of change.

7.6.2. SATS reserves the right to transfer Member Agreements to another company within the same group, and to transfer any automatic payment services entered into in this regard. In the event of such changes, SATS shall provide at least one (1) month's advance notice by email/SMS. The change shall take effect one (1) month after the notification has been sent, calculated from the first month of change.

7.6.3. SATS reserves the right, without prior notification, to make changes to terms and conditions, where these changes are not in accordance with Items 7.6.1 and 7.6.2 or fall within Item 7.6.4.

7.6.4. Insofar as SATS makes significant changes that negatively affect the Member, the Member shall have the right to terminate the Member Agreement. This can happen even if the mandatory Agreement period for the Member Agreement has not expired. In the event of such changes, SATS shall provide at least one (1) month's advance notice by email/SMS. The change shall take effect one (1) month after the notification has been sent, calculated from the first month of change.

7.6.5. Specific termination in accordance with Item 7.6.4 can only occur in writing via email or letter and shall be received by SATS no later than fourteen (14) days before the change(s) is/are implemented. This assumes that the Member was notified of the change(s) no later than one (1) month before the change(s) was/were implemented.

7.6.6. In the event of termination in accordance with Item 7.6.4, the Member Agreement is terminated with effect from the date the change(s) is/are implemented. The Member shall receive written confirmation from SATS via email or letter.

7.7. SATS shall have the right to block membership for a certain period of time or terminate the Member Agreement with immediate effect if the member materially breaches the Member Agreement. A material breach shall include:

7.7.1. Missing payment of the monthly membership fee and other fees, despite a debt collection notice or other form of reminder.

7.7.2. Infringements of Member obligations in accordance with Chapter 4 which are not inconsiderable, including the Member failing to follow a written or spoken warning from SATS.

7.7.3. Infringement of the anti-doping provisions set out in Item 4.1.2, including failing to submit to a drug test on request.

8. Personal injury, storage and responsibility in the event of theft 

8.1. The Member always trains at his or her own risk. SATS shall not be responsible for any injury the Member receive sin connection with his/her presence/activity at a SATS centre. The corresponding limitation of liability shall apply to other training offerings under the auspices of SATS. 

8.2. When storing personal belongings in lockers located at the centre, the Member shall be responsible for using his/her own lock. If the Member forgets objects stored in lockers located at a SATS centre after the ordinary time of closure, SATS shall have the right to break the Member's lock and store the objects. The Member shall undertake to retrieve the forgotten objects within two weeks.

8.3. SATS shall not be responsible for theft or otherwise loss of the Member's personal belongings that the Member takes with him or her to a SATS centre. This shall apply regardless of whether the property is locked in a standard locker, a valuables locker or similar.

9. Limitation of liability, governing law, dispute and jurisdiction

9.1. SATS shall not be responsible for obstructing or restricting conditions that impair SATS' training offerings to the Member, when the conditions are beyond SATS' control and SATS is not be able to predict or overcome the consequences of the conditions (Force Majeure).

9.2. The Member Agreement shall be subject to Danish law.

9.3. Disputes between the Member and SATS shall be resolved voluntarily. If this does not happen, any of the Parties may bring the dispute before the ordinary courts.


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